Face-to-Face Transfer Troubleshooting: No Device Found or Timeout

Face-to-Face Transfer uses direct peer-to-peer transfer over your home LAN (no mobile data used). If you can't find the device, the scan isn't responding, or the connection times out, follow this quick guide.

[!TIP] 30-second fix-it checklist

  • Both devices, same Wi-Fi: verify the exact same SSID (watch for 5GHz/2.4GHz split or guest networks);
  • QR codes expire in 5 minutes: when the tablet's code expires, tap [[Refresh QR Code]] for a new one;
  • The silver bullet: phone hotspot: for shared housing or router AP isolation, turn on your phone's hotspot, connect the tablet — back in seconds, still 0 data;
  • Plan B: WeChat share text: on different networks, use a "collect share text" — send the text on WeChat and the tablet parses it automatically.

1. Fast-Fix Steps (solve 90% of connection issues)

1.1 Are both devices on the same home Wi-Fi?

  • Most common cause: dual-band routers broadcast both 2.4G and 5G, and some enable "guest network isolation" by default;
  • Fix: make sure the phone and the tablet connect to the exact same Wi-Fi name (don't let one sit on 5GHz and the other on 2.4GHz or the guest network — some routers block LAN handshakes across bands).

1.2 Did the tablet's receive QR code expire?

  • Why it happens: for security, the dynamic receive code lasts 5 minutes, then its token expires;
  • Fix: if the tablet has sat idle for over 5 minutes, tap [[Refresh QR Code]] on the screen and scan again with your phone.

2. Special Networks & the Hotspot Solution

Q: Rental, hotel, or school Wi-Fi has "AP isolation" (devices can't talk to each other) — what now?

Under AP isolation, devices can't handshake directly.

  • Instant fix (phone hotspot):
    1. Turn on "Personal Hotspot" on your phone;
    2. Connect the tablet to your phone's hotspot;
    3. Open Face-to-Face Transfer and scan again — it's fast, and since it's a LAN-to-LAN copy, it uses 0 hotspot data!

Q: I'm not near the tablet or not on the same network. How do I send courses?

Away in the office or traveling?

  • WeChat share text: find the course collection on your phone → tap [[Share Collection]] → choose [[Copy WeChat Share Text]] and send it to the family group;
  • Tablet picks it up: copy the text on the tablet, open "Anxin Learn", and the app recognizes it and imports everything with one tap!

Q: The progress bar is stuck — what do I do?

If the devices are too far apart or hit strong interference:

  1. Exit Face-to-Face Transfer on both devices;
  2. Move the phone and tablet closer (same room);
  3. Start Face-to-Face Transfer and scan again — the system supports resume, skipping already-transferred items and completing the rest.

[!RELATED] Related Guides & Further Reading

[!NOTE] Still can't connect even with the hotspot? If the handshake still fails after the hotspot trick, use the collect share text instead, and contact us via [[Parent Center]] → [[Feedback]] so we can check your network environment.